The Value Is In Our Long-term Relationships and Customer Assurance
We are driven to work seamlessly with our customers and want to be more than their mechanical services provider.
Beyond our customer’s mechanical services equipment, we learn where to park, what the best times are for HVAC service, and everything else we need to know to make our work with you seamless.
With C.A.R.E., each client is assigned a primary lead technician. This allows for quicker diagnosis and understanding of any issues or maintenance that will occur on-site. All scheduled and preventative maintenance is conducted by the lead technician and whenever possible, emergency needs are also addressed by your lead.
Using the Customer Assurance, Review, and Evaluation program, we invest in knowing everything about your business and how to effectively support your working environment.
We want to be more than a mechanical services provider. We want to become part of the fabric of your team.
①Maintenance Agreement Start-Up Procedure
②C.A.R.E. Orientation Meeting
③Review of the Customer C.A.R.E. Process
④Contractor Monthly In-house C.A.R.E. Meeting to Review Status
⑤Action Plans are Made for Any Issues or Projects
⑥Satisfaction Surveys are Sent to the Customer to Keep Communication Open
Our preventive mechanical solutions provide the following direct benefits:
Fixed cost for HVAC maintenance and repairs with no surprises
- Extended equipment life
- Ensured equipment reliability
- Lower overall expenses
- Optimal air quality and comfort conditions
- Reduced system downtime
- Single source responsibility